Plain-English versions, written from what the site does today.
Effective date: November 1, 2026
Who we are. Vagabond Valet is an itinerary design service based in Charlotte, North Carolina. Contact: admin@vagabondvalet.com, (980) 858-5530. Mail: PO Box 443, Waxhaw, NC 28173.
What we collect.
- What you give us: your name and email address; your trip answers and preferences (destinations, dates, travelers including children's ages, pace, stay, transport and dining preferences, dietary needs and allergies, accessibility or special requests, anything you are celebrating, and any notes); and, if you create an account, your login details, saved trips and saved preferences. A mobile number is optional.
- Travel agents: agency name, contact email, phone, website, brand colors and logo, used only to brand that agency's itineraries.
- Messages: emails you send us, and calls and texts to our phone line (a Google Voice number; calls are answered by a virtual assistant), including your phone number and the message content.
- Technical information: basic information your browser sends when you use the site (such as IP address and browser type), processed by our hosting provider. When you are signed in, we use a sign-in cookie to keep you signed in. The map stores place-search results in your browser to make it faster.
We do not collect payment card information. The service is free during the beta and takes no payments.
How we use it. To research, write and deliver your itinerary and video; to save your trips and preferences; to reply to you; to keep the site secure and working; and to improve our service. If you opt in, we send occasional marketing emails and texts, such as a check-in after your trip asking how it went. You can unsubscribe from emails using the link in any email, and reply STOP to opt out of texts.
Service providers. We share information only with providers that help us run the service:
- Cloudflare: website hosting and account data storage.
- Google Workspace: email (admin@vagabondvalet.com) and Google Drive storage for finished PDF itineraries and video copies, including Google Drive video links if you choose them.
- YouTube: delivering narrated videos as private (unlisted) links on our @VagabondValet channel, if you choose a YouTube link.
- AI services: to help research and write itineraries and to create narration voices.
- Map and place search: OpenStreetMap map tiles, GeoNames and Photon place search, which receive your map and search requests.
- Google Voice: our call and text line.
We never sell your personal data.
How long we keep it. Trip request records are kept for 30 days and then expire. Account information, saved trips and preferences are kept until you delete them or close your account. Finished itineraries and videos are kept in our storage for 90 days. We recommend that you download your video (and save your PDF) as soon as possible.
Your choices. You can see and edit your preferences in your account, delete trips in My Trips, and ask us to access, correct or delete your information by emailing admin@vagabondvalet.com.
Videos. We may use de-identified videos, with personal details such as names removed, as promotional content for Vagabond Valet.
Children. Our service is for adults planning travel. It is not directed to children under 13, and we do not knowingly collect information from them. Parents may give children's ages so we can plan a family trip.
Security. We use reasonable measures to protect your information, but no system is perfectly secure.
Changes. If we change this policy, we will update the effective date and post the new version here.
Contact. admin@vagabondvalet.com.
Delivery emails (your itinerary and video) are sent because you asked for them. Marketing emails and texts go only to people who opt in, and the box is never pre-checked. Every marketing email has an unsubscribe link and our mailing address (PO Box 443, Waxhaw, NC 28173). Reply STOP to opt out of texts, or HELP for help. Message frequency varies. Message and data rates may apply.